Office Policies | Pediatric Associates

Establishing lifelong relationships is at the heart of what we do.

We Love to Meet New Families!

Whether you are expecting a new baby, have recently moved to our area, or are looking for a new doctor for your children, we thank you for trusting us with your child’s health. Pediatric Associates of LaGrange welcomes new patients starting at birth to age 18 years. Established patients can be seen up to age 22 years.

ARE YOU EXPECTING?

Congratulations! At PALs, we share your joy and enthusiasm, and look forward to partnering with you on the exciting journey of raising a child. We offer meet and greet visits, a supportive team, and first-rate medical care for your new family member.

BEFORE YOUR FIRST VISIT
Simply contact our office via phone or text to schedule your first appointment. Prior to your visit, please complete the new patient paperwork.

Are We a Good Fit?

Choosing a pediatrician for your child is an important decision. It is crucial that your pediatrician’s philosophy on health and wellness aligns closely with that of your family. Only then can shared decision-making be based on mutual respect.

Learn more about our philosophy of care, and our services. Please checkout our policies below.

APPOINTMENTS ARE REQUIRED

We make every effort to meet the needs of our patients by offering routine well and sick visits. We offer same-day sick appointments when at all possible – call the office to schedule a visit.

We do not offer walk-in visits.

LATE ARRIVALS

We make every effort to run on time, as we believe everyone’s time is equally valuable. If you are later than 15 minutes for your appointment, you will be offered the next available appointment time. Out of courtesy to our other patients, we may ask you to reschedule your appointment.

CANCELLATIONS

Please make appointment changes no later than 24 hours (1 business day) before your appointment. Appointments that are missed or cancelled without 24-hour notice are assessed a $50 fee for sick visits and a $75 fee for checkups. Appointments that are scheduled for the same day and then cancelled or missed will be charged $50.

PATIENT PRIVACY

PAL's providers and staff are governed by and comply with the federal Health Insurance Portability and Accountability Act (HIPAA). We must abide by the terms of our office Notice of Privacy Practices. We may change the terms of our notice at any time. The new notice will be effective for all protected health information that we maintain. A copy of our current HIPAA statement is available upon request. Patients aged 18 and older must sign a waiver authorizing parental access to their account. Parents of patients over 18 will not be permitted to access any medical or billing information without written consent from the patient.

AFTER-HOURS CARE

If your child’s illness or injury is life threatening, call 911. This includes loss of consciousness, severe bleeding, seizure, etc.

For urgent matters that cannot wait until morning, please contact Dr. Lisa by calling our office number or calling the answering service directly. Please save routine questions (mild illness, appointments, prescription refills) for the morning.

Business hours at PAL's are weekdays 8:30am – 5pm. Services rendered outside of these times are considered after-hours, and may incur additional fees not be covered by your insurance policy.

VACCINES

Vaccines save lives.

We firmly believe, based on all available literature, evidence, and current studies:

We believe in the safety of vaccines.

We believe that children and young adults should receive vaccines according to the schedule published by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

We believe, based on all available data, scientific literature, current studies, and evidence-based medicine, that vaccines do not cause autism or other developmental disabilities.

We believe that vaccinating children and young adults is the single most important health-promoting intervention we perform as health care providers, and that you perform as parents/caregivers.

IMMUNIZATION RESOURCES

For information about these vaccines, the diseases they protect against, immunization schedules, vaccine safety and other important information please visit these pages from the AAP and CDC.